The Repair Process

At ARC we want to take the stress out of getting you back on the road as soon as possible. With the help of expert staff, the repair process couldn’t be simpler. Whether you have been referred by your insurance company or have been recommended to us, here are the steps we take to repair and return your vehicle to you as quickly as possible.

Step 1

If your vehicle is roadworthy, we will carry out an inspection of the damage and provide you a provisional booking in date for repair work. If your vehicle is unroadworthy, we will look bring your vehicle to site as soon as possible. If you are wanting to go through your insurance company, please inform your insurer that Fylde Coast ARC is your chosen repairer. We can manage the process for you and send an estimate of the damage direct.

Step 2

We will require authorisation for us to proceed with repairs from the party ultimately paying the bill, whether this is insurance, a business, third-party or yourself. However, depending on total repair costs, (including items such as hire and other external charges) it maybe that your car could be Beyond Economical Repair (BER) or deemed a total loss. There are several factors that decide this. 

 

Step 3

Once we receive authority, prior to the vehicle arriving onsite we will order any parts which require replacing. If we experience any parts delays, we will contact you to change your booking in date. All parts are ordered as required, and we have no control over manufacture deliveries or stock availability

 

 

 

Step 4

Once the vehicle arrives onsite, we will inform you of an estimated completion date for repairs and keep you updated through the process, or you can use our repair tracker at any time. During repairs we can incur delays which are unexpected, like additional damage found behind panels which could not have been foreseen. If so, repair costs will increase which may require us to have re-authorisation to proceed.

Step 5

Once the repairs are completed, our quality control team will carry out their inspections and the vehicle will go through a cleaning process.

 

 

 

 

 

 

Step 6

Once QC checks are passed, a member of the customer service team will contact you to arrange the return of your vehicle and take any payments if required. Cash, debit cards and credit cards are accepted.
All customers will be provided a repair guarantee.

fully approved repairer

Kitemark accredited and manufacturer approved

Fylde Coast Accident Repair is Kitemark BS10125 accredited as well as approved by Volkswagen, Audi, Seat, Skoda, Vauxhall, Citroen, Peugeot, Hyundai and Mitsubishi. All our technicians are constantly kept up to date with the latest training and technology.

Contact ARCRead more